Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3901 Someone from VIC thinks vodafone is Worst Network EVER at 27 Dec 2010 04:51:40 PM
I was a vodafone customer for about 3 years, i moved from Victoria to Jindabyne in NSW, which is at the base of Mt Perisher, as i was moving my contract was up i went into vodafone to talk about reception in the area i was moving to.
I was assured i would have great reception, was told broadband 3G coverage was avaliable, so i renewed my contract and moved.
When i arrived in Jindabyne i had no reception AT ALL. I then entered into an argument with Vodafone over this issue and they told me they have a tower in Jindabyne and it's not possible for me to have no reception. They sent me new sim cards, i drove 2 hrs to canberra to replace the handset but nothing!
The only way i got reception was to drive to the highest point in town and i would ger 3 bars.
It got to the point where i moved into an appartment at the top of the hill so i could always recieve calls and txt.
This went on for over 12 months and not once did Vodafone admit there was a problem and they told me noone else in the area had ever complained.. i found out of the local technician that vodafone had been trying to repair their tower for the last 18 months but with no success!
Eventually i went to the telephone ombudsum (can't spell that) and filed a complaint, when i called and told them my issue and who it was with, they said they weren't suprised and have had this with Vodafone a lot!
They cancelled my contract with no charge and i am now on Telstra. It was the most frustrating experience of my life, in the end i suppose you get what you pay for... but with vodafone i was paying and not getting!
WORST NETWORK EVER!! Stop spending money on marketing and spend it on fixing your product!
I was assured i would have great reception, was told broadband 3G coverage was avaliable, so i renewed my contract and moved.
When i arrived in Jindabyne i had no reception AT ALL. I then entered into an argument with Vodafone over this issue and they told me they have a tower in Jindabyne and it's not possible for me to have no reception. They sent me new sim cards, i drove 2 hrs to canberra to replace the handset but nothing!
The only way i got reception was to drive to the highest point in town and i would ger 3 bars.
It got to the point where i moved into an appartment at the top of the hill so i could always recieve calls and txt.
This went on for over 12 months and not once did Vodafone admit there was a problem and they told me noone else in the area had ever complained.. i found out of the local technician that vodafone had been trying to repair their tower for the last 18 months but with no success!
Eventually i went to the telephone ombudsum (can't spell that) and filed a complaint, when i called and told them my issue and who it was with, they said they weren't suprised and have had this with Vodafone a lot!
They cancelled my contract with no charge and i am now on Telstra. It was the most frustrating experience of my life, in the end i suppose you get what you pay for... but with vodafone i was paying and not getting!
WORST NETWORK EVER!! Stop spending money on marketing and spend it on fixing your product!
Vodafone Class Action - Piper Alderman