Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
394 Someone from NSW thinks vodafone is mega-mega-fail at 17 Dec 2010 03:29:05 PM
I have the same issues as everyone else, constant "call failed" when reception has full bars.... 3G service is appalling and half the time I never have any reception in Rozelle!! Its 5 mins from the CBD WTF??
I called and complained in November - as one one day I had absolutely no service, nor did my 3 friends... I was offered a $10 discount off my bill. After escalating the complaint further, they eventually advised that I would get my monthly bill for November waived. It did not surprise me to receive the November bill, and sure enough, I was charged!!! When I rang to complain the consultant I spoke with claimed to have no idea about the ongoing service issues. Clearly vodafone has failed to even brief their customer service team of these issues, which only makes dealing with them more difficult (not to mention the issues faced with communicating to someone who does not speak English well.
I hope the ACCC rips them to shreds.
I called and complained in November - as one one day I had absolutely no service, nor did my 3 friends... I was offered a $10 discount off my bill. After escalating the complaint further, they eventually advised that I would get my monthly bill for November waived. It did not surprise me to receive the November bill, and sure enough, I was charged!!! When I rang to complain the consultant I spoke with claimed to have no idea about the ongoing service issues. Clearly vodafone has failed to even brief their customer service team of these issues, which only makes dealing with them more difficult (not to mention the issues faced with communicating to someone who does not speak English well.
I hope the ACCC rips them to shreds.