Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3944 Someone from QLD thinks vodafone is at 27 Dec 2010 04:57:51 PM
My wife and i had 3 mobile phones with 3. Since they merged with vodafone we experienced coverage problems. We had reduced coverage for about 6 months. The previous 7 years to this happening we always had 5 bars of reception. We suddenly lost all reception completely for about 4 days on all 3 of our mobiles. We were 9 months into a 2 year contract with 3/vodafone. many phone calls later and they were still blaming the handsets and not the network. We even got three new sim cards which did nothing to fix the issue. Finally i had enough and 1 more phone call explaining i had three mobiles im front of me with new sim cards they finally excepted that it was the network and not my handsets. I got all 3 contracts terminated with no exit fee. All i had to do was return the handsets in an envelope they supplied me. Does not make up for 6 months of bad coverage but at least i do not have to deal with them anymore. I have since moved to telstra. FULL RECEPTION!!! Keep arguing with vodafone and you can get your contract cancelled with no cancellation fee!