26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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4021 Someone from WA thinks vodafone is vodafore sucks at 27 Dec 2010 05:12:31 PM
I have been with Vodafone for many years, first as a perpaid customer then on a contract. When I was on prepaid Vodafone was freat so after many years of good service I finaly trusted them enough to go in for a contract...well then it started. As soon as they knew I was locked in and they had my money for the next two years the customer service ended right there. I have called and complained brobably once a month since getting my contract in April 2009 and cant wait till April 2011 when I can call them anbd finaly tell them to jam it and not have to pay them any more money. Can't recieve mms or send despite the fact my phone has it set up, calls drop out, I get no service and my phone displays emergency only where vodafone usualy is on my screen, I was not told I would be charded my first two months at once in my first bill that arrived only 2 weeks after I joined (couldn't even wait till a month was up before they started asking for money) people can't call me despite the fact my phone is on ( they get told by recorded message that my number has been disconnected) and sms's arrive the next day. Also I have also had it happen that I have tried to call my contacts and it rings like I am calling them but their phone never rings and does not display a missed call so I dunno what going on there> I have realy had enough of talking to overseas people that I struggle to understand and having unreliable service. I am certainly not getting the service I was lead to believe that I would get.