Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4023 Someone from NSW thinks vodafone is at 27 Dec 2010 05:12:54 PM
This time last year I brought a vodafone from the outlet in Blacktown I advised them that I was a agency nurse and would be moving around Australia a lot and needed phone access, they assured me that this would not be a problem and I would get cover so I took out the minimum contract which was for 2 years. Eventually my job took me to a small town in north NSW where I found that I couldnt get cover so I rang vodafone from a landline and explained my predicament the person I spoke to was very helpful he advised that i wouldnt have to complete my contract and because I had been with them already for as long as I had I wouldnt have to send my phone back because of the nature of my contract. 4 months later I get a call from a collection agency saying that I owe vodafone in excess of $2000:00 dollars because I had not completed the original contract. I rang Vodafone I explained the original conversation to them. They are now saying that they want the phone back I have offered to pay for the phone but they will now accept this. And have said if they don't get the phone back I will have to come up with the full amount of $2000:00.