I have observed "glitches", failures to receive messages, failures for messages I have sent to arrive, spam messages, and "faults" that persistently occurred in circumstances that when reviewed carefully suggest that far from being actual network or phone faults that these failures were in fact the product of compromised security and network hacking.

May be difficult for many people to believe, but I feel that the failures and security issues are so comprehensive now that I see others complaining etc., that it should be carefully considered if these issues are really faults/glitches/mistakes or are they "controlled follies" providing cover for extremely serious abuses being performed on the vodaphone network.

The TIO I fear will provide maximum leeway to the vendor and little to the consumer. The vendor will be allowed to drag the resolution out to the absolute limit of their legislated time-frames, and they will not be penalized for turning the process into a farce, or even for executing adverse action against a consumer by continuing to bill in defiance of ombudsman directives. Where there are clear breaches that effect obvious adverse action against the consumer, I have found that the TIO is quick to dismiss the vendors inexcusable conduct as "gross incompetence" (controlled folly cover) without penalizing the vendor.

You can expect a long process through TIO as the industry buddy-buddy relationship has the TIO billing the vendor for their time, and therefore in terms of cashflow there is a carrot on a stick for the TIO to allow compromised processes that drag out needlessly because it's all income to the TIO, making the ombudsman something of a joke after the number of times I heard excuses for the vendor from them. Self regulation is no regulation at all IMO