Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
4031 Someone from NSW thinks vodafone is chages at 27 Dec 2010 05:14:41 PM
Already added about 200 words earlier, but something more comes to mind.
Been with Vodafone for 8 years now. What I see has happened over the years, is:
1. Introduction of cap plans - fine.
2. More value for the same cap - not bad, I am impressed.
3. Call charges and EXCLUSIONS: Have noticed this over the years that although 1 and 2 is done, the call charges have almost doubled. I remember paying 1c/sec + 25c flagfall. NOW, calls are MORE expensive, FLAGFALL is HIGHER.
ARE we really getting more value, or same value in a different form?
I think thats misleading as well - you tell customers they are getting more value, but really you are not, considering all exlcusions, extra fees and charges, credit card fees while paying your bill, etc etc. NEVER before did I ever pay a CC fee, for paying my bills via CC. Why now? I though we are moving ahead.
Been with Vodafone for 8 years now. What I see has happened over the years, is:
1. Introduction of cap plans - fine.
2. More value for the same cap - not bad, I am impressed.
3. Call charges and EXCLUSIONS: Have noticed this over the years that although 1 and 2 is done, the call charges have almost doubled. I remember paying 1c/sec + 25c flagfall. NOW, calls are MORE expensive, FLAGFALL is HIGHER.
ARE we really getting more value, or same value in a different form?
I think thats misleading as well - you tell customers they are getting more value, but really you are not, considering all exlcusions, extra fees and charges, credit card fees while paying your bill, etc etc. NEVER before did I ever pay a CC fee, for paying my bills via CC. Why now? I though we are moving ahead.