Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
4032 Someone from NSW thinks vodafone is extremily bad service at 27 Dec 2010 05:14:44 PM
Hi
I am so over Vodafone there billing service is a discrace i received a email bill from them saying I owed $15 odd and when I logged on to pay it told me I owed $78.99 and when I sms 1512 it told me another amount. I called the customer diservice section to be placed on hold for 45 minutes to be simply told we are not sure and ill put you through to our billing department.
I spoke to a woman there who said she would look into it and asked for my password (not my 4 digit access pin) but my password and when I refused she said well i cant help you and hung up on me.......
If Vodafone cant look into a billing problem where do we go from here.
As for the service in Fairfield my phone has 1 bar and im told its simply my fault and upgrade the phone. if thats the case I will ask Apple whens the new IPhone 5 coming out. LOL
I am so over Vodafone there billing service is a discrace i received a email bill from them saying I owed $15 odd and when I logged on to pay it told me I owed $78.99 and when I sms 1512 it told me another amount. I called the customer diservice section to be placed on hold for 45 minutes to be simply told we are not sure and ill put you through to our billing department.
I spoke to a woman there who said she would look into it and asked for my password (not my 4 digit access pin) but my password and when I refused she said well i cant help you and hung up on me.......
If Vodafone cant look into a billing problem where do we go from here.
As for the service in Fairfield my phone has 1 bar and im told its simply my fault and upgrade the phone. if thats the case I will ask Apple whens the new IPhone 5 coming out. LOL