Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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404 Someone from NSW thinks vodafone is Epic Fail at 17 Dec 2010 03:37:11 PM
I am a reasonably long time Vodafone customer (4-5 years). I have Vodafone Cover Me insurance with my monthly plan. I have two numbers and two phones and pay approximately $150 a month including my insurance premiums. I recently broke my phone and, much to my amazement, was informed that I would be receiving a refurbished handset. I couldn't believe what I was hearing... Absolutely incredible. Anyway, I immediately wrote to them and explained that I would never have elected to pay for insurance if it did not involve receiving a new phone in the event of an accident. Naturally, being Vodafone, I heard nothing for an entire month (not even if my claim had been approved.) I finally decided to give them a call and some horrible sounding woman told me that it had been decided that I would still receive a refurbished handset, regardless of my complaint. Thanks for telling me! Then goes on to say that she can approve it right now over the phone and have it sent out to me (so why couldn't this have been done several weeks ago, sorry?) Anyway, it arrived today with no micro-sim, even though I specifically mentioned that the micro-sim was damaged and could not be used. So I went to Vodafone and they actually tried to charge me for a new sim at the shop! I managed to convince her that that was BS and she ended up giving it to me for free. THEN I get back to activate it at I can't get through to Voda customer care to activate the SIM, I just get redirected by the automated service to a voice system about payment methods that I didn't even want, then a voice that says 'Sorry, we seem to be experiencing difficulties. Please try again later.' Good work Vodafone! F$%king dumb sh#$s.