Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4107 Someone from WA thinks vodafone is not a good net work at the moment at 27 Dec 2010 05:22:15 PM
signal drop out,navigation not working on gps,i was thinking may be it was the phone but after reading other complaints not so sure now..(though the touch screen not always working.)
i am getting a new phone hada a choice of five to choose from..
but even trying to get thru to customer care is not easy, speak to lara first crap,and in a few words tell lara...
going into a vodafone shop is just as bad they have to call customer care as well and u are waiting in the shop for them to get through..each shop has a manager,they should be able to have the abilty to act on vdafones behalf but they cannot...
connecting internet is painfully slow if it does..
dialing 1512 service to find out how much is owed on account doesnt always work.
i have been with them since i have had a mobile but this last year has been utter crap...
i am getting a new phone hada a choice of five to choose from..
but even trying to get thru to customer care is not easy, speak to lara first crap,and in a few words tell lara...
going into a vodafone shop is just as bad they have to call customer care as well and u are waiting in the shop for them to get through..each shop has a manager,they should be able to have the abilty to act on vdafones behalf but they cannot...
connecting internet is painfully slow if it does..
dialing 1512 service to find out how much is owed on account doesnt always work.
i have been with them since i have had a mobile but this last year has been utter crap...