Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
4119 Someone from QLD thinks vodafone is double fail!!! at 27 Dec 2010 05:22:55 PM
I bought a vodaphone dongle with the knowledge that I had a 7 day return policy if I did not have coverage in my area as the map showed a few black spots and this was my concern. When I got home, I discovered that I had no coverage, infact I had to walk to the back of my parents property to get any sort of signal. Definately no signal inside. The very next day I returned to the shop. I was told I had to ring customer service to renig the contract. I proceeded to spend at least 1 hour on the phone almost everynight and would go into the store on a Thursday and Saturday for A MONTH!!!! In the end, I just broke down in the shop and cried. Then, the vodaphone spent 3 hours on the phone getting it sorted. I will never consider them again. That was not acceptable.
28 Dec 2010 12:48:04 AM: I'm an Idependent ACN Representative,I understand how everyone are totally dissatisfied with the Vodafone phone, internet and customer service qualities. Our ACN customer services are incredible. You can reach them less than 10 mins pratically everytime. They are fast and effiecient and never transfer your call unlike Telstra or Optus as I heard, If you want to know more about us, contact me in my email at cengiz@acnrep.com I loves to turn UNHAPPY customer to HAPPY customer.