Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4139 Someone from QLD thinks vodafone is at 27 Dec 2010 05:24:10 PM
Just bought a new iPad so signed up ,,,,well can't connect went to the shop at robina town centre 4times ,called the telecommunications ombudsman eventually after a lot of hassle got my $150 back but what an ordeal and the attitude of the staff was horrendous , I told them was going to stay in the shop and warn new customers that did the trick',,,,,,,,,,went next door and signed up with telstra
27 Dec 2010 05:29:20 PM: have had the same issues with the robina town center staff. got my iphone from there and when it stopped working only a week after the manager of the store, some kiwi girl, asked me what i was doing in the store complaining and to leave and go to the apple store to get it fixed. i complained over the phone and they sent me 5 free movie tickets,,whoopee vodaphone.
27 Dec 2010 06:41:38 PM: wow... you got movie tickets? I got told "harden the f*ck up"