Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4142 Someone from QLD thinks vodafone is badly at 27 Dec 2010 05:24:41 PM
I'm in Mackay and was contracted to Vodafone for 4 years. The first two years worked fine but just after i extended my contract another two years it went tits up. The ONLY real thing that gets me is their blatant 'deny everything' policy at their call centres. They've given me the excuse that they were upgrading the tower in 2009 - never happened - then it was lightning hit the tower - then whatever excuse the person that answered the phone could come up with. Rubbish service now in contrast to years earlier when they were top class. I moved to Optus and it's been perfect in Mackay and all the way to Brisbane. Pissed off i tried that many times to get out of my contract with them as i couldn't make a call anywhere - not even in the Vodafone shop lol - but had to stay on as i wasn't paying out heaps of money for crap service.