Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4146 Someone from QLD thinks vodafone is Astonishingly at 27 Dec 2010 05:25:09 PM
Having struggled through limited Mobile Broadband Coverage in houses in Melbourne, Sydney and Brisbane, all of which are in areas of full coverage according to Vodafone's coverage maps, the last straw recently came when my ex and I tried to split the numbers currently under my name onto seperate accounts. We got the run-around of shop-front people saying they couldn't do it, we had to ring Customer "support", only to be told that we could do it at a shop. More than 12 hours between us later on hold, we still haven't been able to resolve the issue - I've been told the authorisation has gone through and would be effective immediately, only for her to call and be told that the authorisation hasn't been made. Oh, and I am writing this through a Dial-Up speed connection for which I am still paying Broadband rates. My fancy new Smartphone suffers from the same bandwidth strangulation. I don't have a positive thing to say about Vodafone, and am seriously considering leaving them, except that previous experience with other carriers hasn't exactly been positive.