26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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4167 Someone from NSW thinks vodafone is No service coverage at 27 Dec 2010 05:29:35 PM
I have been with Vodafone for some 14 years, and stupidly signed up again (renewed contract) around September 2010 this year. As part of the contact I received a new 3GS I phone 3. Since this time I have experience untold service problems, with poor to no service, no internet access and failed message services, all within the Sydney metropolitan area and my home address. I am an emergency resource worker who requires reliable phone service. I attended and made numerous complaints to the Vodafone Liverpool Westfield store, where they sent me to Apple on four occasions replacing a brand new I phone three times, and yet still I have poor to no service coverage. The issues are not with the phone but Vodafone network services. The personnel in the Vodafone store advise me each time that they are experience network problems, but this clearly breaches the contract by not supplying a reliable mobile service. This problem has been ongoing for four months, and it is my opinion that Vodafone have breach the contract.