Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4171 Someone from NSW thinks vodafone is very at 27 Dec 2010 05:29:57 PM
My wife and i had a prepaid Vodafone mbb modem, it was always slow and unreliable, but mid november it became really bad, after many phone calls and being told a different story everytime, we had had enough. We went to our local vodafone outlet and demanded our money back (the cost of the modem, plus the $150 credit we just bought) We were refused, so i went to every customer in the store and told them what i thought about vodafone, then stood out the front of the store and advised people not to spend their money on vodafone.
I then went to the main vodafone store in Wollongong, same story, again i told all the people in the store not to spend their money here, then went out the front advising people not to go inside.
Two days later after many more phone calls we went back to Wollongong, they refunded us $199, i think they were happy to get rid of us. Eventually they admitted to us the problem could take upto 6 months to fix. We don't care now as we have changed to a different service that works all the time.
I then went to the main vodafone store in Wollongong, same story, again i told all the people in the store not to spend their money here, then went out the front advising people not to go inside.
Two days later after many more phone calls we went back to Wollongong, they refunded us $199, i think they were happy to get rid of us. Eventually they admitted to us the problem could take upto 6 months to fix. We don't care now as we have changed to a different service that works all the time.