26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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4172 Someone from QLD thinks vodafone is Pathetic at 27 Dec 2010 05:29:57 PM
Myself and my girlfriend have both travelled overseas using global roaming. We both were out of Australia at different times. I went to Asia and when she was on her holiday she went to Europe. For both of us we got bad reception, only enough so the call would connect and we get charged the ridiculous connection fee and then 30 seconds of static before it disconnected. We occasionally got ok reception but continued to get dropouts. Our complete talk times were minimum but we both got massive bills. Mine was over 600 dollars on top of my cap and hers was well over $1400. I also suffer from continuous drop outs to other people who use Vodafone also and get stupid charges on my bills. I got the same bill 3 times with them stating I hadn't paid which I had paid each time and now have about a 3 month credit on my account as they wouldn't refund my money which would have been good as it's Xmas time. I have been with Vodafone for a few years cuz if their caps but I have had problems with phones they send out as I received 5 phones in a row that didn't work properly. My girlfriend has been getting charged double her bill every month cuz they failed to change her cap properly like she asked. Her and I are waiting for our contracts to end to find a better provider.
27 Dec 2010 05:33:18 PM: Oh and their customer service is a joke as u have to wait on hold for hours sometimes listening to bad music as they don't always offer the call back option. Just trying to sort out a bill took 2 days of constant calling them and waiting to get call backs. It's suppose to be a 24 hour 7 day service but it is out of service all the time!!!