26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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4195 Someone from VIC thinks vodafone is WORST COVERAGE at 27 Dec 2010 05:32:13 PM
I live in Lilydale, a metro suburb and I cannot even get a fraction of reception at my house. I joined with Vodafone when living at another address, and since moving have not been able to gain any reception at home. Other people in my home are with 3 and are able to roam through Telstra. I went into a Vodafone store to ask about roaming. The young girl employee looked clueless and said she would look into it and call me back in half an hour with the result. An hour and a half later she calls to tell me she can't do anything. I then call Customer Service to try and get my National Roaming activated (seeing as the girl couldn't comprehend the matter), and was on hold for 45 minutes before giving up. I then visited another store and had my roaming activated, at which point I was told that any txt or calls made when roaming where not included in my $114 Unlimited Cap and that I have to pay extra for Vodafone's failure of coverage. Then when I returned home I discovered that I still do no receive any reception, even with my roaming activated and turned on. Massive failure Vodafone. I cannot believe I still have to pay for another 10 months of service when I can't even get a single bar of reception at my own home. What's the point in paying $114 for month for unlimited usage when I can't even access any data services where I live?