Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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4198 Someone from QLD thinks vodafone is not too bad at all at 27 Dec 2010 05:32:37 PM
Thought I'd share my experience so far. I signed up for a 2 yr plan with Vodafone a week ago after porting my number from Telstra Next G. I've made a lot of calls since then on my new HTC desire HD phone. We live in the hinterland of the Sunshine Coast surrounded by some impressive mountains but coverage for calls has been good so far. I must say that I did try to get some vodafone support but gave up hanging on the line. They really need to improve their phone support that's for sure. Over the years I've been with Telstra and Optus as well as Vodafone. No doubt about it that Telstra Next G is good for coverage but it used to drop out on me regularly here at home and it cost a lot to be with them. Optus cover where we live is worse than Vodafone. So hopefully I'm one of the lucky ones who will be able to continue to get good coverage on Vodafone. The internet on my new phone is slow though. It's slower than I expected it to be but I mainly wanted email access and it works fine for that. I really feel for the people out there who are having difficulties. Not sure if there's a communication onbudsman or similar who may be able to help you all. Hopefully Vodafone will read all of your complaints and lift their game soon.