Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
4213 Someone from NSW thinks vodafone is Pathetic, Horror experience at 27 Dec 2010 05:34:29 PM
It took nearly 2 weeks to receive the product because it was sent to a distribution centre outside my area. 3G coverage at my home close to centre of Tweed Heads is one bar or less. I phoned Vodafone about reception; phone call took 1 hour 15 minutes, They would look into reception problem & get back in under 72hrs.No they didn't. I phoned twice over 6 days only to be told the service could not be improved in my area.(web sites shows excellent coverage along the coast) I told them I wanted to cancel the service & I was told a return bag would sent to me. Once they received the device my account would cease. Over 2 months latter I received the return bag. I don't know how many hours I spent on the phone to them to finally get the bag. Although I wasn't using the device and had cancelled the service I was still being billed. Vodafone kept telling me the bag had been sent, kept telling me they would get back to me. When I finally posted the device back I kept receiving bills. Vodafone kept telling me they hadn't received the device. I eventually had to find out from Aust post when the device was delivered and tell Vodafone where and when it was delivered. I no longer receive paper bills but I received an email bill last month which was in credit.(4 mths from the beginning of the horror experience now) I have never dealt with a company with such poor customer relations. I spent literally hours on the phone waiting to speak to customer service. Never again will I have anything to do with Vodafone.
Tips for dealing with Vodafone.
Use a handsfree phone when calling them, you can do other things while you are put on hold.
Card games,Free cell and patience are good to fill in the time.
Hands free cordless speaker phone would allow you to go make a cup of tea or get something to eat from the kitchen.
Keep your cool because if you lose it they may hang up on you & you will have to call back and be on hold an hour or so.
Remind them there is a Telecommunication Ombudsman you will contact if you don't get results.
Keep a record of all you phone calls to them, dates and times and results.
Persistance is the only way you will win. I hope you have plenty of time to waste on the phone.
Best wishes
Robert
Tips for dealing with Vodafone.
Use a handsfree phone when calling them, you can do other things while you are put on hold.
Card games,Free cell and patience are good to fill in the time.
Hands free cordless speaker phone would allow you to go make a cup of tea or get something to eat from the kitchen.
Keep your cool because if you lose it they may hang up on you & you will have to call back and be on hold an hour or so.
Remind them there is a Telecommunication Ombudsman you will contact if you don't get results.
Keep a record of all you phone calls to them, dates and times and results.
Persistance is the only way you will win. I hope you have plenty of time to waste on the phone.
Best wishes
Robert