26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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4240 Someone from QLD thinks vodafone is Complete Fail! at 27 Dec 2010 05:39:09 PM
I have 2 phones on a contract with vodafone and whilst i have been happy with them in the past the last few months we have had nothing but problems! We pay nearlly $160 a month and the service is non existant! I have made numerous phone calls to vodafone who have continually told me they dont know what the issue is and made us do numerous things to our phones as they keep saying its a problem with the phone. I was first told vodafone would compensate there customers and when i pressed this issue i was told i could be given a $10 compensation. I have since been given a 50% reduction on one bill however clearly they are well aware of these issues so i am now going to get out of my contracts as they have lied repeatedly and this shows how they operate. I was abused by a staff member at the capalaba store with him repeatedly saying they weren't aware of the issue and he even suggested we had just bought a dodgy phone by buying an iphone! I have sent an email to vodafone which is supposed to be responded to in 5 days - it has been over 2 weeks still no response, i had a vodafone worker advise me he was going to sort it out and call me back that was 2 weeks ago and still no call. I feel everyones pain and have repeatedly asked the question why should we have to pay the bill for a service they can't provide!