Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4260 Someone from NT thinks vodafone is Vodafail at 27 Dec 2010 05:42:35 PM
I moved to Darwin 2 months ago and have had nothing but problems, with no reception for mobile or broadband. I have been into the Vodafone shop 4 times and every time I ask for assistance I am told to call 1555. Once the staff even told me I needed to call Customer Support from where I have no coverage!!! I have called 1555 3 times and once they actually asked for another number to call me back on so I went into work on my day off and waited for the return call, needless to say I am still waiting over a month later.
I resorted to sending an online request asking for my payout figure, as once again, the girls at the shop couldn't give me the information and advised I should call 1555! I received an acknowledgement email, and then a week later I received an email asking if the fault was still a problem or had I resolved it myself. If only I could!!!
I resorted to sending an online request asking for my payout figure, as once again, the girls at the shop couldn't give me the information and advised I should call 1555! I received an acknowledgement email, and then a week later I received an email asking if the fault was still a problem or had I resolved it myself. If only I could!!!