Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4285 Someone from NSW thinks vodafone is Gone majorily downhill at 27 Dec 2010 05:46:38 PM
Since moving to Syd from Melb and over the last 6mths the service and coverage has gone downhill considerably. I'm often having to turn off 3G just to make a phone call and on one occasion with full bars, I couldn't make a call or receive any calls. I have tried to contact Vodafone 10 times (low number because of giving up trying), getting through only 4 times, of which 3 I was hung up on straight after saying my name. Generally the wait was up to 30mins, didn't stay any longer on the phone to find out how long. I have had brilliant service in the past, but in the last 6mths it is the worst I have ever had. I'm glad to have changed providers and I not planning to ever go back!