Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
4302 Someone from NSW thinks vodafone is No No No NO! at 27 Dec 2010 05:49:40 PM
I think waiting on hold for over 40 minutes, then to have your call answered by a clearly Indian person with an overworked Aussie accent is appealing and disgusting, then to be advised that they could not fix the problem I was having right away, and that I'll have to call back in an hour or so to have the issue even considered for correction is a customer service crisis.
Finally, after another phone call and this time over 50 minutes on hold, I was told that somebody would call me back in an hour or so to help me further.. so I waited for the return phone call, and about 4 hours later and nearly 10pm Sydney time, I received a phone call.... and surprise, surprise, the best solution to my problem was to go into a Vodafone store and the staff there can help me!
This is outrageous, shocking and most of all disgusting!
I'm contracted to stay with Vodafone for 8 more months, and would NEVER CONSIDER USING THIS CARRIER EVER AGAIN!!!!!
Finally, after another phone call and this time over 50 minutes on hold, I was told that somebody would call me back in an hour or so to help me further.. so I waited for the return phone call, and about 4 hours later and nearly 10pm Sydney time, I received a phone call.... and surprise, surprise, the best solution to my problem was to go into a Vodafone store and the staff there can help me!
This is outrageous, shocking and most of all disgusting!
I'm contracted to stay with Vodafone for 8 more months, and would NEVER CONSIDER USING THIS CARRIER EVER AGAIN!!!!!