Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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4312 Someone from QLD thinks vodafone is 3rd world crap at 27 Dec 2010 05:50:41 PM
Dropped calls, no reception in different parts of my house, no range 5kms from a major Queensland town of 140,000 people, no coverage from Toowoomba to Goondiwindi so 350kms and 3hrs of no reception along one of Australia's busiest highways, virtually NO 'Live!' coverage so none of the free Facebook and YouTube services they advertise are no cost, terrible voice quality calls, 4hrs on hold for customer assistance in one instance, 1hr waits on five occasions - all times I gave up, painfully slow data transfers, duplicated messages for two weeks including three days when they were triplicated and quadrupled as well as not receiving or sending TXTs for two weeks with no apology or compensation...you would expect this from a carrier in a 3rd world nation, and STILL they market and advertise for more clients!!!