where to start? transferred to voda from 3 (at the point where i wasnt aware they were merging..) then had problems with sign up- somehow wrong info entered, pushed into putting my number onto hubby's account which is all great til it comes on 1 bill which has none of my details - hopeless for tax.. mislead about data packages, bills $200 more than they shouldve been (basically staff instore told us different to the actual - and then i heard them repeat same to another customer next time i was in store!!!) told by 3/VODA customer service that i was wrong and that i needed to listen to them, spent countless hours on the phone to call centres on the other side of the world who cant seem to fix anything.. finally got credited for the mishap, but they STILL couldnt get my details right.. been ok for about a month, now it seems that my house has no reception despite my phone saying full reception.. I refuse to call the call centre as the last 2 times i called i was informed by "LARA" that there was a 40 minute wait and guess what...? the line dropped out.. had been with voda in the past then optus then 3, went back to voda thinking they were the best of the bunch.. Hmpfff and the funny thing? I only commenced my contract at the end of August!! They dont seem to think its funny when i tell them that i am disconnecting my payments because they havent kept their deal... TELCO Ombudsman here we come!!! just waiting for another written response from them to add to the collection!!