Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4398 Someone from NSW thinks vodafone is Big Time at 27 Dec 2010 06:00:17 PM
I wanted to change plans, i was on hold for 1 hour and 20 mins until i spoke to some one. They put me through and i had to wait for a further hour. When i finally got through, the idiot put me into the wrong department. I had to wait again to get transferred into the correct department. To change my plan it took me 3 hours and 40 mins in total. I watched 7 news @ 4.30, deal or no deal, sevens news at 6, today tonight at 6.30, the Simpsons at 7, and i was finally off the phone at 7.40pm (starting at 4.00pm). Ridiculous waiting time! You cant change plans online nor in-stores and the waiting time for customer service is shocking.