Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
441 Someone from NSW thinks vodafone is Bad, really bad at 17 Dec 2010 04:11:42 PM
I've been with Vodafone for 3 months now on a new iPhone 4. I work in the middle of the Sydney CBD, and live in a suburb 7kms from the CBD. I get at least 5-10 dropped calls a day. The mobile internet works some of the time only. This all happens when I have FULL 3G coverage noted on my phone. Crazy.
I've been through 2 iPhones now as Vodafone insist it's Apple. The last time I went into the apple store they ran a diagnostic tool which told them how many call dropouts I have been having (date and time included). They changed it for the last time stating to me quite clearly that it is not the iPhone that is at fault; it is a network issue.
The icing on the cake is i have to wait for at least an hour on the phone on 1555 to speak to a real person. Just crazy, especially when you've been at work for 10 hours.
Years ago I was on the 3 network and left them becasue (a) it didn't work and (b) the customer service was non existant. Vodafone bought 3 over this year and inherited 300,000+ customers. This is obviously the problem as 3 did not have their own proprietary network; Vodafone's network now have to deal with these extra customers on the existing infrastructure.
Seems to me that 3 acuired Vodafone and not the vice versa!
I've been through 2 iPhones now as Vodafone insist it's Apple. The last time I went into the apple store they ran a diagnostic tool which told them how many call dropouts I have been having (date and time included). They changed it for the last time stating to me quite clearly that it is not the iPhone that is at fault; it is a network issue.
The icing on the cake is i have to wait for at least an hour on the phone on 1555 to speak to a real person. Just crazy, especially when you've been at work for 10 hours.
Years ago I was on the 3 network and left them becasue (a) it didn't work and (b) the customer service was non existant. Vodafone bought 3 over this year and inherited 300,000+ customers. This is obviously the problem as 3 did not have their own proprietary network; Vodafone's network now have to deal with these extra customers on the existing infrastructure.
Seems to me that 3 acuired Vodafone and not the vice versa!