Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
4411 Someone from Somewhere else thinks vodafone is Will never use again at 27 Dec 2010 06:02:01 PM
Slightly different to other posts. I was recently an overseas visitor, purchased a 'pay as you go' SIM card to use when in Australia. Started using it and thought it was a good idea to top it up with more money ... as I do in my home country. Wrong decision! Vodaphone take any current funds on the SIM card (thank you very much)and all you get is the new amount of monies. Yes, they do state this in their T&C in very small print but when do overseas visitors spend time reading the 'small print'? How many new Australian based customers also get 'caught' this way the first time? And no sales person made any mention of this practice. I wonder how much extra monies Vodaphone make from this practice. Oh, and they do not bother to reply to my complaint.
28 Dec 2010 10:24:28 PM: Inexcusable theft of your money.At least in the old days Ned Kelly was totally upfront and his victims knew immediately that he was stealing from them!!!! (they got me too)
29 Dec 2010 03:55:02 AM: Thanks for your reply ... perhaps we should somehow start a new thread to find out just how many of us there are?
2 Jan 2011 01:39:36 AM: I am sure that someone in Vodaphone management is studying much of Vodafail. How about explaining why you take 'left over' monies out of pre-paids when users top-up. Is this your way of cashing up from new, unwise customers? And if they are temporary, overseas visitors, they ain't got a hope of reconciliation. If you must use such poor business practice then HIGHLIGHT YOUR POLICY TO THE CUSTOMER.
20 Jan 2011 01:52:47 PM: Yes- follow you practice for the fine print on your mobile broad band- white fine print on a yellow background.