Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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4415 Someone from QLD thinks vodafone is at 27 Dec 2010 06:02:38 PM
Internet cut off without notice. I call them to see what is going on. On hold for 30 mins, then hang up on. Call back and on hold again, told someone will call me back. They let the phone call for one ring and then just hang up. All up over 48 hours of making calls to them to sort out my already shit internet connection I was put on hold for over 2 and half hours. Sometimes I was on hold for 35 mins before someone even picked the phone up, then for them to tell me I have been put through to the wrong section just to be transferred to another area and be on hold for another 25mins. But I have to pay $200 to get out of the shit running contract!