Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4421 Someone from WA thinks vodafone is at 27 Dec 2010 06:03:49 PM
So first of all, vodafone started charging me up to 600 dollars a month for my phone usage. The reason was cause i was receiving random sms messages which I never signed up for but that cost me 50 dollars an sms. It was sms's with random world facts. I was never told, even when asked that this was the reason my phone bill was so high until i asked around and figured out what it was supposed to be.
So i go in to vodafone, change the play to the 99 dollar unlimited plan and get an i phone.
When I signed up i was told to keep making payments into the same bpay account, i did.
Later I am told I have not paid my phone bill. After about a week of fucking around I finally get through to the customer service line, and eventually they give me the money i paid in credit on my current account.
This month, I get another bill;. No credit has been applied, nothing. Not only that. I am told my phone will be cut off in a few days if i don't pay right away.
Only problem is, I have a sms, an automated phonecall and an email ALL stating different amounts I owe (Anywhere between 110 and 400) I call for days, am on the line for over an hour sometimes and get no help. Can't even talk to anyone.
Then when i try and use the automated service to find out how much my bill is and what my b pay details are i am told my account details are unable to be found at this time, sorry for the inconvenience.
Next day my phone gets cut off.
I go into vodafone to sort it out. I am told that no vodafone representative at a vodafone shop is allowed to handle billing issues and all I can do is pay the full amount and maybe sometime this week my phone will come back on (Maybe) I paid the bill on friday.
This is after the vodafone representative checked on his computer and indeed confirmed i had 300 dollars of credit. Credit which was given to me by vodafone over a month ago and is registered in their computers yet they still want me to p[ay the same amount because their computers cant sort my shit out.
On top of that, there is the constant bad internet connection, bad service, late messages, missed phonically that don't come through till after its too late.
my email is mlahooti@gmail.com
I am a film maker also. I will gladly help sue vodafone.
So i go in to vodafone, change the play to the 99 dollar unlimited plan and get an i phone.
When I signed up i was told to keep making payments into the same bpay account, i did.
Later I am told I have not paid my phone bill. After about a week of fucking around I finally get through to the customer service line, and eventually they give me the money i paid in credit on my current account.
This month, I get another bill;. No credit has been applied, nothing. Not only that. I am told my phone will be cut off in a few days if i don't pay right away.
Only problem is, I have a sms, an automated phonecall and an email ALL stating different amounts I owe (Anywhere between 110 and 400) I call for days, am on the line for over an hour sometimes and get no help. Can't even talk to anyone.
Then when i try and use the automated service to find out how much my bill is and what my b pay details are i am told my account details are unable to be found at this time, sorry for the inconvenience.
Next day my phone gets cut off.
I go into vodafone to sort it out. I am told that no vodafone representative at a vodafone shop is allowed to handle billing issues and all I can do is pay the full amount and maybe sometime this week my phone will come back on (Maybe) I paid the bill on friday.
This is after the vodafone representative checked on his computer and indeed confirmed i had 300 dollars of credit. Credit which was given to me by vodafone over a month ago and is registered in their computers yet they still want me to p[ay the same amount because their computers cant sort my shit out.
On top of that, there is the constant bad internet connection, bad service, late messages, missed phonically that don't come through till after its too late.
my email is mlahooti@gmail.com
I am a film maker also. I will gladly help sue vodafone.