Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4422 Someone from NSW thinks vodafone is bad at 27 Dec 2010 06:03:57 PM
We have TWO mobile phones which never get reception. I have a pre-psaid USB internet modem, it cost me $100 and when i took it back to my store to obtsin a refund they told me coverage is not their problem as long the unit works i said "The unit doesn't work because there is nop signal strength". Our mobile are about 1 year old, we can't change to another provider because the phones are locked. Vodafone wants us to pay to unlock the phones. Vodafone should make sure they could at least give 90% coverage,not tell customs it's not their problem but it is their problem, the total cost of Vodafone's failure to us is about $400. We are also members of the SES in the New England Region and miss important calls