Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
4424 Someone from VIC thinks vodafone is Epic fail at 27 Dec 2010 06:04:08 PM
I was on hold for two hours before I finally got through to someone to advise them my internet wasnt working, then I was advised it was out of hours for the technical team. I spoke to the supervisor and he hung up on me while talking to someone next to him. He did not call back. I called the next day, was on hold for an hour before someone answered my call and I was advised I would get a call back from someone who could help me, eight hours later I get a call back and am told to wait a couple of hours for the internet to start working again. Next day, internet not working again, called back Vodafone who told me to uninstall internet then reinstall and they hung up the phone. Turns out the computer would not let me reinstall the internet, Vodafone told me there was nothing they could do so I asked to be put through to disconnections. I was advised I would have to pay for the service for the next few weeks as they cannot disconnect until the end of my billing cycle (so I'm still paying for something that doesnt work). When I hang up the phone from them I discover they also disconnected my mobile phone...when will this nightmare end????