Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4429 Someone from WA thinks vodafone is poor internet services at 27 Dec 2010 06:04:40 PM
We bought an internet USB stick in May 2010 from Vodafone, never had coverage (even though Vodafone said that in that area they have full coverage). Vodafone promised to fix it, never called back. After contacting them on numerous occasions (and being put through tens of departments and all at our own expance), they said that the contract was canceled, when in fact not only that they DID NOT cancel the cpntract, but they transfered "the debt of one month fee" to a collection company WITHOUT informing us (we never received a letter of notification, a bill etc). We were contacted by that collection company and threatened we will end up with a very bad credit history if we do not pay them. That is when we called Vodafone and they said we have to IGNORE that letter because our contract with them had been canceled. Only in november 2010 could we close the business with Vodafone, after we had to pay from our own pockets for all the correspondence with them and all the trouble with the collection company that they hired to get money from us we did not owe. It cost us 6 phone cards of $29 each and 20 hours of our times to sort out their mess because they REFUSED to call the collection company themselves. At the moment we are very very disappointed and we want to be compensated. Hope you will be able to do something about it. Our details: Brett and Betty Pedersen, 0406212705