Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4434 Someone from QLD thinks vodafone is at 27 Dec 2010 06:04:55 PM
When I signed my contract with Vodafone I explained to the Sales Assistant that I worked within the Emergency Services sector and I needed to have optimal reception EVERYWHERE. I made myself quite clear that the style of phone was not my concern but excellent reception was imperative. The Sales Assistant sold me a contracted phone with the reassurance that they have never had a problem with reception with that particular phone.
Well to my suprise she lied in a big way. I lived in the centre of town and was unable to get reception, when I was at home the only place I was able to have reception was by walking out to my letter box to make phone calls and send messages.
I rung Vodafone a few weeks later and informed them of the conversation I had had with the sales assistant, I stressed the importance of reception to the Vodafone rep. The only conclusion I achieved from the phone call was that I could pay my contract out or continue my contract.
I had no option but to pay my contract out as I HAD to have reception at all times and in all locations. This little exercise cost me a ridiculous amount of money and time and was a huge inconvenience.
I will never buy Vodafone again.
Well to my suprise she lied in a big way. I lived in the centre of town and was unable to get reception, when I was at home the only place I was able to have reception was by walking out to my letter box to make phone calls and send messages.
I rung Vodafone a few weeks later and informed them of the conversation I had had with the sales assistant, I stressed the importance of reception to the Vodafone rep. The only conclusion I achieved from the phone call was that I could pay my contract out or continue my contract.
I had no option but to pay my contract out as I HAD to have reception at all times and in all locations. This little exercise cost me a ridiculous amount of money and time and was a huge inconvenience.
I will never buy Vodafone again.
27 Dec 2010 07:51:05 PM: That's terrible
27 Dec 2010 08:34:10 PM: Oh and they even continued to send me monthly bills after I paid the contract out, cancelled my contract and had my phone turned off. Karma hey, I guess their's is coming