26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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4442 Someone from QLD thinks vodafone is Stupid at 27 Dec 2010 06:06:05 PM
I still get a bill from a previously closed down (Post-Pay Cell Phone) account that is almost a year old where I still have extra money on the account that I am owed. I have a new Vodafone account and I can not merge the account debit and credit together. I am now on a by-the-month Bring Your Own plan not a fixed 24 month contract and I can not get the present bill emailed to me it can only be sent in paper form (with a additional $2.50 fee) unlike the other bill that is emailed to me. I have poor or no service as soon as I go outside the City Area. Now I have a different email address I am going to have to pay a $2.50 fee for having the old bill I owe nothing on mailed to me in paper form. If you call Vodafone assistance and get to speak to someone they are barely able to speak English and 90% of the time the problem or issue is not resolved it is left the same way it started out as. I have spend hours on the phone waiting for the accounts and bills department but there is still no change to my accounts and it is a waste of my time and money. Vodafone is cheap compared to some other Telecommunication Providers in Australia but their customer service is so very low. Even if you go into a Vodafone store they are useless because I am told I need to call the department and they do not deal with such matters. The staff in the shops are only there to make a sale and get people on fixed contracts.