26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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4444 Someone from QLD thinks vodafone is Very at 27 Dec 2010 06:06:27 PM
When I had two friends over from China who needed to have an Autralian mobile number, I didn't hesitate to take them to Vodafone which has been the only mobile network that I've ever used. They each purchased a sim card with $20 credit. They mainly used their phones to receive phone calls from China. After about one month, they both got the message from Vodafone saying their credit had run out. They were really puzzled as they were assured by Vodafone that they do not pay for phone calls received. One of my friends decided to purchase another $20 credit. Alas, two weeks later he got the message againg saying his credit was about to run out when he hardly had his phone switched on! I tried to contact Vodafone many times trying to work this out and was eventually told that the SIM card had a number that has been recycled. The person who had this number before subcribed to a company that provided overseas media content that still sent text message regularly at a cost of $3.50 per text message to my friend! You would think Vodafone would have blocked all these 'old connections' before they issue the same number again to someone else!!!