Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
4449 Someone from WA thinks vodafone is Disappointing at 27 Dec 2010 06:07:20 PM
I have been a loyal Vodafone customer for 8yrs, but this is just shocking. On one day I was on the phone to "customer service" 3 times... first I got cut off after being on hold for 20mins (Angry? You bet!). Then I rang back and this time got the option for the callback... 2hrs later my phone rings. The chick in "customer service"was less than helpful, didnt help that their system was down also. What a joke... They tell me to call them back (What!?) so I do, tell them my problems (mainly not sending/receiving sms) and they go on to blame my sim card for all my service dropouts/delays. Pfft. Not likely chump. I gave examples of a friend and partner as they are having the same problems. She suggests their sims are dodgy.
too. Are you for real?! So then I get forwarded onto "tech support". Why? Beats me! Surprise surprise they can't tell me anything. Then I get hung up on.... pissed? Of course. But, lucky for them they rang back. So I go get a new sim... has it fixed anything? What do you think? Of course not. I totally can't be bothered calling up again to sit on hold, only to talk to Some useless person in "customer service", with a shocking delay in response (you can't make me believe they are in Aust!). I'm over it, and lucky for me my plan runs out in Feb!
too. Are you for real?! So then I get forwarded onto "tech support". Why? Beats me! Surprise surprise they can't tell me anything. Then I get hung up on.... pissed? Of course. But, lucky for them they rang back. So I go get a new sim... has it fixed anything? What do you think? Of course not. I totally can't be bothered calling up again to sit on hold, only to talk to Some useless person in "customer service", with a shocking delay in response (you can't make me believe they are in Aust!). I'm over it, and lucky for me my plan runs out in Feb!