Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4466 Someone from ACT thinks vodafone is Very at 27 Dec 2010 06:10:26 PM
I always have one or two bars of reception, i have never had full reception ever since joining on vodafone a few months ago. my phone calls drop out constantly. i have tried contacting them through their customer service line, had no luck, they told me they could not access my information (billing) untill a certain date, they then promised they would call me on a specific date and time. That day i checked on 'My Vodafone' and I found out i could access the information that they claimed they could not get. On top of that they never called back on the day and time they said they would. On top of all that mess, when i got my phone bill the next month, they told me i owed $165 that is overdue, for some unknown reason, since i am on a $79 UNLIMITED plan. When i called to ask where this $165 fee came from, they could not explain it and told me they had to speak to their manager and they would call me back. It has been 2 weeks since that happened and they still have not called me back. Not happy at all, If i knew this was the service you get with Vodafone i would of gone with another company.
27 Dec 2010 10:12:35 PM: Try going into a store. Generally speaking, the staff there can actually convey your bill to you in english.