Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4478 Someone from NSW thinks vodafone is at 27 Dec 2010 06:13:48 PM
We are very disgruntled and unsatisfied customers and we have been ever since signing a contract with vodafone 18months ago. Our bills are increasing each month due to the call drop outs before the call even takes place, yet we are charged 68c for the dropped out call. When people call either of our numbers they can never get through as their is no service and we receive our missed call notification all hours of the morning. I did not sign up for this lack of service or reception. We can easily get better service, reception, phones via other telcos. We recently rang vodafone to the complaints department and got hung up on 6 times when the call was finally answered after a 20minute wait each time. the call back service was just as bad because when we answered the call also dropped out. This is not good enough. We want to cancel our contract so we can get a provider that actually gives back service and it's going to cost us $280 each person to leave the contract or $280 to upgrade. WE will not be continuing our contract with vodafone again and would not recommend your service provider to any family or friends. Very very disappointing. They are they worst provider we have ever signed up with.