26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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4480 Someone from QLD thinks vodafone is A joke at 27 Dec 2010 06:14:04 PM
Trying to cancel a years internt contract so that it does not roll onto a month by month basis. Impossible, after trying to get through I got disconnected (several times), then I have mailed them on 3 occasions, first I got a reply back stating "sorry we have not had a chance to look at your issue, please bear with us for another 48 hours", well that was 4 weeks ago now, since then I have been into their store and been told that I need to phone their customer service line because there is nothing they can do, even though they were speaking to a vodafone representative on at the other end, no apprently ring them a few days before the contract is up and they should be able to cancel it, and then I would only be charged pro rata !!!!!

I am disgusted, and will also be cancelling (if I can) my mobile contract when it is up for renewal shortly.
Vodafone should try a page out of Crazy John's book, their customer service is not only exsisting but absolutely brillian and most def a can do attitude.