26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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4481 Someone from QLD thinks vodafone is MEGA FAIL at 27 Dec 2010 06:14:05 PM
I am a pre-paid customer and everytime I run out of credit, if I am not aware of it and I send a message, Vodafone send me a message saying INSUFFICIENT FUND...once is ok.. twice..yeah alright..BUT NOT 189 times. they tried saying it was my phone so i bought a new one. than it kept happening, then they said it was a setting in my phone where the message will store itself and keep trying to send..BUT that was not correct either. I have called them that many times. ONCE i was given 20 free text messages. all other times I have been called a liar. I have spent hours and hours on the phone to them trying to get my account sorted... NOW I used to work for a compant that sold VODAFONE contracts so I know a FAIR bit about their systems and their contracts and they are FLAWED FLAWED FLAWED and believe that the customer is there to rip you off so you must be on to it ang give them nothing but jargon their policys and what not... SO MEGA MEGA FAIL