Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
4489 Someone from NSW thinks vodafone is Unbelievable at 27 Dec 2010 06:14:46 PM
I have been a Vodafone customer for over 10yrs and have never experienced such apauling service like this from them.
After finally getting through to someone in the network technician area, the standard trouble shooting they always do for initial network issues was presented to me (things I have already done a few times myself a few times with no success).
Like:
for iphone4 - turn wifi off (as it supposedly interferes with settings on the phone with the network... what a joke if their networkrk is that sensitive with a product and features they strongly promot for sale.
- So into settings, general and select reset and pick network to reset the network. If this doesn't work then try resetting to factory settings (which they assure won't delete any data on your phone).
- The 1st level tech also suggested I contact Apple to see if their booster cover is still available FREE if not try and get it as it's suppose to boost network signal... if this is well known, why doesn't it get supplied with the product in the first place, especially if it is a known issue with the product? Couldn't answer that one.
- if none of that works then call them back and they will escalate the logged issue to the next level of tech support... great... another 2-3 hr call wait before talking to someone.
The other phone having exactly the same problem but is a Nokia... do the following:
- take battery out, whipe the sim contacts with a soft cloth and put back together
- set the nokia network settings to manual mode and manually select vodafone au
No call me lame or a bit slow, but if two different phones are having the exact same network issues no matter where they are used (eg, home network area, city metro areas etc), wouldn't you think that it is automatically something more than just a basic handset or sim issue? I mean I am no telco teckie but I have some common sense and the above just seems a waste of time to me, and a way to fob the consumer off again without any real satisfaction of restored service or compensation for the lack of!
Needless to say none of this worked for me.... Who'd have thought!
After finally getting through to someone in the network technician area, the standard trouble shooting they always do for initial network issues was presented to me (things I have already done a few times myself a few times with no success).
Like:
for iphone4 - turn wifi off (as it supposedly interferes with settings on the phone with the network... what a joke if their networkrk is that sensitive with a product and features they strongly promot for sale.
- So into settings, general and select reset and pick network to reset the network. If this doesn't work then try resetting to factory settings (which they assure won't delete any data on your phone).
- The 1st level tech also suggested I contact Apple to see if their booster cover is still available FREE if not try and get it as it's suppose to boost network signal... if this is well known, why doesn't it get supplied with the product in the first place, especially if it is a known issue with the product? Couldn't answer that one.
- if none of that works then call them back and they will escalate the logged issue to the next level of tech support... great... another 2-3 hr call wait before talking to someone.
The other phone having exactly the same problem but is a Nokia... do the following:
- take battery out, whipe the sim contacts with a soft cloth and put back together
- set the nokia network settings to manual mode and manually select vodafone au
No call me lame or a bit slow, but if two different phones are having the exact same network issues no matter where they are used (eg, home network area, city metro areas etc), wouldn't you think that it is automatically something more than just a basic handset or sim issue? I mean I am no telco teckie but I have some common sense and the above just seems a waste of time to me, and a way to fob the consumer off again without any real satisfaction of restored service or compensation for the lack of!
Needless to say none of this worked for me.... Who'd have thought!
29 Dec 2010 12:04:20 PM: Ok. You are lame and a bit slo.