Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4491 Someone from QLD thinks vodafone is at 27 Dec 2010 06:15:14 PM
We have a twelve month pre paid 20 gig internet connection with Crazy John's. (alias vodaphone). Drops out at will, difficult to connect, very slow during normal hours, sometimes soooo slow its not worth the wait. Constant calls to India have not improved the system at all but we are still being told all is OK at their end. They continue to send us through the usual test sequences time and time again. Hours lost on the phone and without internet. They refuse to send a representative to us so they really see what we go through all the time. Local Crazy John salesman suggested we write to the ombudsman as there was nothing he could do without India giving the ok.