Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
4502 Someone from QLD thinks vodafone is Disgusted at 27 Dec 2010 06:17:09 PM
I've been with vodafone for over two years with both a mobile and usb modem contract. My bills have never been over the prescribed amount until about May of 2010. After May 2010, my usb modem bills went from $39 each month to $200+...
including one bill which hit $1,000. After repeated phone calls to them about the problem where I was put on hold for 45+ minutes each call, including one where I was on the phone for more than 3 hours and then told that the section I need was now closed, I asked for them to cancel my contracts.
They told me they could wipe the $1,000 bill in its entirity as long as I stayed with vodafone. I told them that was black mail considering it was a mistake there end to begin with.
They offered me higher data plans, none of which offers have actually been followed through.
I have since managed to have my phone contract cancelled, but each time I ring to get my usb modem cancelled there is always some reason why they can't do it.
My mobile phone was dropping out mid calls and making really strange noises.
My internet service is very poor. I get approximately 5 - 15 minutes before I have restart it. Very frustrating.
Totally over vodafail.
including one bill which hit $1,000. After repeated phone calls to them about the problem where I was put on hold for 45+ minutes each call, including one where I was on the phone for more than 3 hours and then told that the section I need was now closed, I asked for them to cancel my contracts.
They told me they could wipe the $1,000 bill in its entirity as long as I stayed with vodafone. I told them that was black mail considering it was a mistake there end to begin with.
They offered me higher data plans, none of which offers have actually been followed through.
I have since managed to have my phone contract cancelled, but each time I ring to get my usb modem cancelled there is always some reason why they can't do it.
My mobile phone was dropping out mid calls and making really strange noises.
My internet service is very poor. I get approximately 5 - 15 minutes before I have restart it. Very frustrating.
Totally over vodafail.