Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
4528 Someone from NSW thinks vodafone is criminal at 27 Dec 2010 06:21:43 PM
I think this site is great I thought I was alone for 6 months and tried to do a FB page but too busy Thank you
Here are a few tips to help
When you call LARA ask for sales this will cut out some of waiting (and will hopefully stop VF from signing up any new customers) when you get to speak to someone ask to THE RETENTION TEAM do not let them try to talk to you no ifs no buts RETENTION TEAM NOW, this is Australian based and they can make decsions
Always work for the best deal you can but I did get out of 2 contracts and keep the phones 1 contract was only 11 months into a 24 month contract, I said that they had not upheld their end of the contract and could not supply me with that service into the future, i had to keep pushing and they wanted me to give the phones back, just keep puhing they can not provide the service and if it was not for this you would not for this you would still be there and therefore should not be penalised for the money you have already paid against the phone
I would ask for this in writing but do not count on it i would record the call yourself, you do not want to port across to another provider and be hit with exit fees
You can also ask to reduce your contract before i got out of my contact i reduced it foe example if you are on a $114 unlimited 2GB, this is now a $99 unlimited 3GB, asked to be reduced with no penalty to you, even better ask for a reduction or FREE until they resolve the issues
VF MUST GO DOWN
Here are a few tips to help
When you call LARA ask for sales this will cut out some of waiting (and will hopefully stop VF from signing up any new customers) when you get to speak to someone ask to THE RETENTION TEAM do not let them try to talk to you no ifs no buts RETENTION TEAM NOW, this is Australian based and they can make decsions
Always work for the best deal you can but I did get out of 2 contracts and keep the phones 1 contract was only 11 months into a 24 month contract, I said that they had not upheld their end of the contract and could not supply me with that service into the future, i had to keep pushing and they wanted me to give the phones back, just keep puhing they can not provide the service and if it was not for this you would not for this you would still be there and therefore should not be penalised for the money you have already paid against the phone
I would ask for this in writing but do not count on it i would record the call yourself, you do not want to port across to another provider and be hit with exit fees
You can also ask to reduce your contract before i got out of my contact i reduced it foe example if you are on a $114 unlimited 2GB, this is now a $99 unlimited 3GB, asked to be reduced with no penalty to you, even better ask for a reduction or FREE until they resolve the issues
VF MUST GO DOWN