Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4561 Someone from NSW thinks vodafone is Incomprehensable at 27 Dec 2010 06:27:14 PM
In October Vodaphone rang me because my contract had run out, so I signed up again over the phone I was promised they would post me a new phone, well it never arrived, so I spent 6 hours trying to get hold of them only to be hung up on, when I finally got past Lara (who speaks english, she just doesn't understand it, or doesn't listen), I was told they had no record of the phone call, from then on it has gone from bad to worse, they offered me another phone plus 2 months free usage because of the the trouble I had gone through, I picked up the phone only to find out it was faulty and didn't work, so after many hours of trying to communicate with them, I took the new phone back for a replacement only to find out they didn't know when they would have any stock, so after another full day trying to get some satisfaction from them, they then promised me another phone on the $49.00 month plan and I could have the handset for free and I would still get the 2 months free without having to pay the monthly fee, (I might add at this stage I had an $85.00 credit on my monthly bill, well surprise surprise I received a bill for the $49.00 which they had promptly taken out of my $85.00 credit, so back to the drawing board, after another day on the phone, they told me because they had already taken the money they couldn't put it back, so the 2 months free would start on my next bill, then the next week they promptly disconnected my phone, so after another day of running around they finally reconnected it saying they were sorry they had messed up, then last week I got another bill only to discover they had taken the rest of my credit and someone in their wisdom had put me on a $240.00 a month plan, (which I have the paperwork to prove I am on a $49.00 month plan) that makes no difference to them, they are just ignorant and intolerant to peoples needs and really don't give a damn, anyway after spending all of last Thursday trying to get this sorted out, I was promised it would be fixed up in the afternoon and they would send me an SMS to let me know, it is now Monday night and still no SMS, and to top it all off on Friday I did get and SMS telling me my bill had been emailed to me for $240.00 due on the 12th January, I am still trying to work out what happened to my 2 months free.