26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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4567 Someone from VIC thinks vodafone is Wasting my time! at 27 Dec 2010 06:28:33 PM
I purchased a HTC Desire HD on a 2 year $59 per month plan. Before I purchased the phone I checked both the Crazy Johns and Vodafone website to make sure I had coverage. According to both websites and the sales people at Crazy Johns, I was assured that I would have coverage at home/work. Once I go home (which is 10mins from the Crazy Johns store), I realised I had no Vodafone reception at my home address (Mornington Victoria). Teltra and Optus have 3 bars of signal strength. I tried returning the phone to the Crazy Johns store the next day, but they wouldn't take it back. Instead I was given Vodafones number to call. I have spent hours on the phone to Vodafone with no results. To their credit, Vodafone has unlocked the phone for me so I could put in a Telstra sim and have divereted all my calls to the new Telstra number. However the hole Crazy Johns/Vodafone service is a joke. I have no intent on paying any of Vodafone/Crazy Johns' bills.
27 Dec 2010 06:32:07 PM: Dont pay the bill, let them chase you and take you to court, you will win hands down as their terms and conditions state that you will have service in the areas marked. As a consumer, mention consumer affairs, that sound get them to take it back