Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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4584 Someone from WA thinks vodafone is Unable to terminate service at 27 Dec 2010 06:33:01 PM
At the end of my contract I decided to get out of vocative! do you think this is possible? Not on line. After being on hold for 2 hours customer service hung up on me 3 times!
Vodafone kept debiting my credit card after I cancelled it online. When they finally responed to my repeated email they told me I have another 12 months of contract. I had to send them a copy of my contract to prove they were wrong. They finally canceled my service not before taking 4 extra months payments & refusing to refund them or respond to my requests!
Vodafone kept debiting my credit card after I cancelled it online. When they finally responed to my repeated email they told me I have another 12 months of contract. I had to send them a copy of my contract to prove they were wrong. They finally canceled my service not before taking 4 extra months payments & refusing to refund them or respond to my requests!