Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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460 Someone from WA thinks vodafone is crap at 17 Dec 2010 04:40:51 PM
Have been with VF for over 5 years, never had an issue until the 22nd of November - no reception on the phone, poor when outdoors, none when inside. Spent 4 HOURS on hold and FINALLY got thru, told that the issue was my SIM card. Went to a VF shop and had it changed, made it WORSE. Still having HUGE problems with my phone, to which I've been told it's the handset - how is that possible when I've tried my old handset and that has the same issues? I would LOVE to opt-out of my plan after having so many issues over the last 3 weeks, but I'll be stung with a massive contract pay-out fee :(